Privacy Policy

Last Updated March 30, 2023

Who We Are
Forest of Sound, LLC (“Forest of Sound”), a Delaware limited liability company, is an online provider of musical instruction.

Forest of Sound believes in being upfront about its Privacy Policy and how it treats the personal information of those that visit, use, and enjoy Forest of Sound’s website(s) and services (individually and collectively, "Services"). The following explains the privacy practices and policies for Forest of Sound’s Services accessible through forestofsound.com or its subdomains (“Site”) and other Services provided by Forest of Sound.

By using the Services – even just by browsing the Site – you agree to be bound by Forest of Sound’s Terms of Use, our Privacy Policy, all applicable laws and all conditions or policies referenced here. Forest of Sound may amend the Terms of Use and/or Privacy Policy at any time by posting a revised version(s) on our Site. Access to or continued use of the Services after the effective date of the revised Terms of Use and/or Privacy Policy constitutes your acceptance of the revised Terms of Use and/or Privacy Policy.

“User” “You” or “Your” refers to anyone using the Services.
“Parent” refers to a parent or legal guardian of a User under the age of 18.
“Lesson Program” means any classes, lesson plans, courses, or learning programs and related Services.

What We Collect

Forest of Sound processes information of those that visit the Site in order to effectively run our business and to administer and provide our Services and its content to our Users. In order for you to use our Services, we need to collect and process some information.

Depending on your use of the Services, the information we collect and process may include:

Information (such as your name, email and postal addresses, telephone number, and country of residence) that you provide by completing forms on the Site, subscribe to our newsletters, upload or submit any material through the Site, or request any information.
Your credit card and payment information.
Details of any requests or transactions you make through the Services.
Information about your activity on an interaction with Forest of Sound, such as your IP address and the type of device

or browser you use.
Communications you send to us, for example, when you send us questions or comments, or report a problem.
Information you provide when you post reviews, comments or ratings (likes and dislikes) regarding our Services.
Your use of our Services.
All correspondence related to your communications with Forest of Sound.
Lesson Programs that you have enrolled in and/or expressed interest.
Video and audio recordings of your image and voice that may be recorded during the course of a Lesson Program.
Video and audio recordings of your musical performances, lessons and practices.
Any photos or images that you voluntarily provide.
Voluntarily provided “about me” information.
Notes and comments you provide when enrolling in, or during the course of a Learning Program.

Categories of Personal Information Collected

Your name, email address, phone number and IP address.
Personal information such as banking and credit card information.
Transaction information and content streaming activity.
Location of your device.
Search history and preference information.
Activity information related to your use when you visit and use the Site.

Forest of Sound collects information when you access the Site, through cookies and other technology (refer to our Cookie Policy), third-party connection through social media sites, other third-party applications and platforms.

Forest of Sound may use this information for reasons such as, to communicate with Users about their transactions, to improve and promote Forest of Sound’s Services, marketing and promotion, to assist Forest of Sound improve its Services, and to allow for personalized content, security and compliance.

What's Private

This data will not be publicly displayed or revealed to other Users:

Your name, address, and date of birth.
Your IP address.
Your phone number.
Your email.
Any payment, banking and credit card information you provide.

We don't give your personal information to any third-party services, except when it's necessary to provide Forest of Sound's Services (like when we partner with payment processors). When we share data with third-party services that contribute our delivery of the Forest of Sound Services, we require that they protect your personal information to the same standards we do. We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect Forest of Sound's legal rights.

Uses Of Your Personal Information

We may use the personal information you provide to:

Identify you when you use the Services.
Enable us to provide you with the Services, as well as to improve and promote the Services.
We may retain your Site usage history and use details of the pages you have previously visited to make suggestions which we believe you will also be interested in.
We may retain and evaluate information on your recent visits to our Site and how you move around different sections of our Site for analytics purposes to understand how people use our Site so that we can make it more intuitive.
We may keep a record of the articles and clips on our Site that you have clicked on and use that information to target advertising on this Site to you that is relevant to your interests, which we have identified based on what you have read and watched.
Send you marketing communications we think you may find useful, but only in accordance with your email preferences.
Enable us to contact you regarding any question you make through the Services.
Analyze the use of the Services and the people visiting to improve our content and Services.
Use for other purposes that we may disclose to you when we request your information.
Forest of Sound will retain your information as necessary to provide you with the Services and for the purposes set out in our Terms of Use and Privacy Policy, or as may be necessary to comply with our legal obligations, to address and respond to disputes, and to otherwise enforce and protect Forest of Sound’s rights.

We take securing your data and preserving your privacy very seriously. We never post anything to your Facebook, Twitter, or other third-party accounts without your permission.

We do not and will not sell your data.

Children’s Privacy

Forest of Sound’s children’s privacy policy is in accordance with the U.S. Children’s Online Privacy Protection Act (“COPPA”), and outlines our practices in the United States regarding Children’s Personal Data. For more information about COPPA and general tips about protecting Children’s online privacy, please visit OnGuard Online.

We collect children’s personal data directly from Parents, when we secure a verified consent of the Parent. Parents are expected to choose the child’s Lesson Program, and monitor their participation in the Lesson Programs and participation on any of the Service platforms, including any public forum related to the Services. Children cannot enroll or register in any Lesson Program. And Children can only enroll in a Lesson Program that a Parent has chosen for them.

Once we obtain verified parental consent, we may recommend classes and other features to Parents and Children based on the child’s progress on our Site. Once we obtain verified parental consent, we may send these messages to Children and Parents through push notifications if Parents enable this feature. We may also send emails to Parents about those recommendations and surveys and informational emails to Parents and Children. We do not, however, send promotional emails to Children or allow third-party analytics or advertising providers to collect personal data.

Children’s video and voice (and musical performances) may be recorded by us and shared with other students. Since virtual backgrounds obscure the instructor’s ability to see the Child playing their musical instrument, Parents should be careful about images or anything else that might appear on-camera that might reveal personal and family information. Children may also share information about themselves with the instructor and the rest of their classmates during a learning session voluntarily, including content, images, and videos they may upload and share with their instructor and classmates. While we expect Instructors and all other Users to follow by our terms of conduct, and we take reasonable steps to monitor certain communications and posts, please note that we are not able to control or monitor all personal data your Child may share, nor what those third parties ultimately do with that information.

Forest of Sound urges Parents to talk to your children and follow our Community Guidelines, when posting content or information on our Site and Services. You should encourage your children to also think about their own privacy and safety when choosing what to share with others. In particular, children should be encouraged to avoid sharing personal information like their address or contact information.

Parents should review any content (such as photos and art), along with any other information about their Child that is publicly displayed. Forest of Sound is not responsible for what third parties do with any information that is publicly shared.

Forest of Sound will send a direct notice with these privacy disclosures and obtain verifiable parental consent before collecting, using, and sharing personal data from your child as described in this notice.

Forest of Sound requires that you provide your credit or banking card information to verify you and to register your child for and pay for any Lesson Programs.

At any time, you can review and refuse to permit us to collect further personal data from your children in association with your account. You can also request that we delete from our records the personal data we have collected in connection with that account. Please keep in mind that a request to delete records may lead to a termination of an account, membership, or other service. You may review and update certain of your child’s information by logging onto your account. In your account, you can review topics of interest we have inferred based on your child’s likes and past Lesson Programs. You can choose to opt-out of recommendations based on your Child’s activities and instead choose the learning topics you want to hear about. You can contact us to request access to, change, or delete your child’s personal data, or revoke consent for our collection, use, and sharing of personal data, by sending an email to us at info@forestofsound.com. A valid request to delete personal data will be accommodated within a reasonable time.

Users Outside the United States

If you are visiting the Site from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. By using Forest of Sound’s Services and visiting the Site, you consent to your information being transferred to the United States and as described in this Policy.

General Data Protection Program (GDPR)

This Section applies to individuals in the European Economic Area (EEA).

The basis for use and disclosure of personal data may include any of the reasons identified in Forest of Sound’s Privacy Policy. Users in the EEA have certain legal rights regarding their personal information.

Data Protection rights under the GDPR:

The right to be informed - You have the right to be informed about the collection and use of your personal data.

The right to access – You have the right to request copies of your personal data from Forest of Sound. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Forest of Sound correct any information you believe is inaccurate. You also have the right to request that Forest of Sound complete the information you believe is incomplete.

The right to erasure – You have the right to request that Forest of Sound erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Forest of Sound restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Forest of Sound’s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Forest of Sound transfer the data that we have collected to another organization, or directly to you, under certain circumstances.

The right to avoid automated decision making- You have the right not to be subject to a decision based solely on automated processing, including profiling. ‘Profiling’ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

Forest of Sound is committed to protecting the privacy of your personal information. If you would like to exercise any of these rights, please email us at info@forestofsound.com. If you make a request, we have one month to respond to you.

Legal Bases

When you visit the Site or use the Services, Forest of Sound collects, uses, share your personal information as described in this Policy. Forest of Sound relies on a number of legal bases to use your information in these ways. These legal bases include:

Consent, such as where the User has given permission for Forest of Sound to process their personal data for the purposes to carry out Forest of Sound’s Terms of Use and to effectively render and provide Forest of Sound’s Services. Said consent may be withdrawn by the User.
Performance of a contract, such as where necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you.
A legitimate interest, such as fraud prevention, providing or improving our Services to Users, or customizing a User’s on-site experience.
A vital interest, such as a processing activity to save a person’s life or in an emergency medical care situation.
A legal requirement, such as for a legal obligation, such as a court order or to defend an asserted legal claim.
A public interest, such as where processing personal data is required “in the exercise of official duty” or to perform a specific task in the public interest that is set out in law.

California Consumer Privacy Act Notice

Effective January 1, 2020, these additional disclosures are required by the California Consumer Privacy Act (“CCPA”) and applies to California residents or someone domiciled in California, but is out of the state for a temporary or transitory time.

Information Forest of Sound Collects falls into the following categories of the CCPA: (1) identifiers such as age and address, (2) personal information such as credit card number, (3) protected classification such as age and gender, (4) commercial information such as consuming tendencies, (5) internet activity such as interaction with the Site, (6) geolocation data such as location of user’s device, (7) inference data such as preferences, and (8) professional and employment-related information.

Subject to certain exceptions, California residents have the following rights under the CCPA:

Right to Know: You have the right to request that we disclose certain information to you about the personal data we collected, used, disclosed, and sold about you in the past twelve months. This includes a request to know any or all of the following: the specific pieces of personal data Forest of Sound has collected about you; categories of personal data collected, sold and/or disclosed for business purposes; categories of sources from which we collected your personal data; Forest of Sound’s business or commercial purpose for collecting or selling your personal data.

Right to Request: You have the right to request personal data that Forest of Sound has collected and maintained about you in the past twelve months.

Right to Opt-out: You have the right to “opt-out” at any time of the sale by Forest of Sound of personal information described above.

Right to Deletion: You have the right to request that Forest of Sound delete certain collected information, subject to certain exceptions, such as Forest of Sound’s right to investigate compliance with Forest of Sound’s Terms and Conditions.

Right to Non-discrimination: You have the right to non-discrimination for exercising rights under the CCPA. California residents may not be discriminated against in pricing and Services because they exercised any rights under the CCPA.

You may make a request for the disclosures, opt-out, or deletion described above by completing the submitting email to us via email at info@forestofsound.com, or, Via mail:

Forest of Sound, LLC

8 The Green

Suite N

Dover, DE 19901

Forest of Sound will take reasonable steps to verify your identity before responding to a request. Forest of Sound will not be able to comply with any request where we are unable to verify the identity of the user at issue.

Marketing Activities

We may use your information to offer you products and Services that we think may be of interest to you, unless you have opted out of marketing communications. If you are in the European Economic Area, where required by applicable law, we will obtain your consent before sending you any marketing communications. You may object to the use of your data for direct marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. We will never provide your information to third parties for marketing purposes without your prior consent.

Security

The security of your personal information is important to us and we follow industry standards to protect it. Full credit card numbers are never accessed by our system, and the most sensitive data we store, such as tax forms, are encrypted to keep them secure.

Exercising Your Data Rights

You can exercise rights over your data by emailing us a request at Email: info@forestofsound.com

Removing Marketing Emails

You can stop receiving marketing emails by changing your email settings. While this removes your marketing emails, service-related emails are still sent.

Understanding Our Data Retention Periods

We retain your information for up to ten years, unless you contact us at info@forestofsound.com with a request for us to disable your account information.

Additional Questions Related to Privacy

For additional privacy-related questions, you may contact us at info@forestofsound.com.

Commercial Email

We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt out of any marketing communications we send.

We will send you an email relating to your personal transactions. You will also receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time.

We may send you service-related announcements on the rare occasions when it is necessary to do so.

Wrap-Up

To modify or delete the personal information you have provided to us, please contact us at info@forestofsound.com. We may retain certain information as required by law or for necessary business purposes.

On request, we will give you a copy of all the personal information about you that we hold. This information is subject to a fee not exceeding the prescribed fee permitted by law.

Information that you submit through the Services may be transferred to countries other than where you reside (for example, to our servers in the United States). We will protect all information we receive in accordance with this Privacy Policy.